Staff FAQs

Student, Company and Financial Aid Processes are available under BROWSE > FAQs or Company Dashboard

Contacts

Known Payment Processing Issues
  • Protonmail.com email address payments are rejected and will receive "payment cannot be processed at this time" message. To resolve, student can update learner profile to another email address and try again. 
  • Registration Not Completed but Card Payment Authorized - E-mail financialservices@macomb.edu with subject "Lumens Orphan Registration Payment" and include: transaction date, student name with learner ID, class names and start dates, and if OK to complete registration. If we find payment is already voided, student will have to register/pay again and pending authorization/funds hold release occurs in 1-5 business days
Profiles Company Billing Accounts
  • Accounts are created by company division/department/invoice contact. If unsure if existing account, have client complete form. For internal MCC department account creation, contact cebilling@macomb.edu for assistance.
    • For an active company list without contacts, see Reports > Class Mgmt > Active Company Account List
    • For all company information (all status, all contacts), see Catalog Mgmt > Company Information
  • Company user can reset password from login page, but password link will be sent to the company login contact
Financial Aid 
  • Students with pre-approved awards will register using the Company Billing workflow. 
  • Financial Aid Award company accounts are named FA - [Award Name].
  • Registration requests will be managed by Company Billing staff based on Financial Aid or appropriate approval.
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